Customer Service Representative

Burlington, MA
Full Time
Entry Level

C3Aero is transforming secure, AI-driven connectivity for aerospace, industrial, and enterprise clients, and we’re looking for a Customer Service Representative to deliver exceptional support to our valued customers. In this role, you’ll be the voice of C3Aero, addressing inquiries, resolving issues, and ensuring every interaction reflects our commitment to professionalism and excellence. You’ll work closely with internal teams to provide seamless solutions and contribute to a positive customer experience. This is an exciting opportunity for a dedicated, empathetic professional to join a forward-thinking technology company and make a meaningful impact.
  
Key Responsibilities
 

  • Respond promptly to customer inquiries via phone, email, and chat with professionalism and empathy.
  • Troubleshoot and resolve customer issues efficiently, escalating complex cases to appropriate teams when necessary.
  • Maintain in-depth knowledge of C3Aero’s products, services, and support processes to provide accurate assistance.
  • Document all customer interactions in CRM software, ensuring clear records for follow-up and team visibility.
  • Collaborate with technical support, sales, and product teams to address customer needs and improve support workflows.
  • Identify trends in customer inquiries and suggest process improvements to enhance service quality.
  • Uphold C3Aero’s standards of excellence, ensuring every customer interaction is positive and solution-focused.
 
Qualifications & Requirements
 
  • Bachelor’s degree in business, communications, or equivalent professional experience.
  • 1–2 years of experience in a customer-facing role, such as customer service or technical support.
  • Excellent verbal and written communication skills, with the ability to explain complex information clearly.
  • Strong problem-solving skills and a proactive, customer-first mindset.
  • Familiarity with CRM software (e.g., Salesforce, Zendesk, or similar platforms).
  • Ability to multitask and remain calm under pressure in a fast-paced environment.
  • Positive attitude and a genuine passion for helping customers succeed.
 
Preferred Qualifications
 
  • Experience in customer service for technology, aerospace, or SaaS companies.
  • Knowledge of technical support processes or basic troubleshooting for software or hardware solutions.
  • Proficiency with additional tools like live chat platforms or ticketing systems.
  • Exposure to process improvement initiatives or customer feedback analysis.

 
What We Offer
 
At C3Aero, you’ll join a collaborative, innovative team dedicated to delivering cutting-edge technology solutions. We provide competitive compensation, comprehensive benefits, and opportunities for professional development in a supportive environment. Be part of a company that values your contributions and empowers you to make a difference in the customer experience.

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